Return & Refund Policy
At Lenoura, we believe in clear and transparent customer service. If your purchase does not meet your expectations, please follow the return procedure outlined below.
Return Policy Overview
| Return Window | Within 30 days of delivery |
|---|---|
| Return Shipping Costs | Paid by the customer |
| Restocking Fees | None |
| Refund Processing | Within 7 business days after the returned package has been received and inspected |
This policy is subject to our Terms & Conditions.
Exchanges
If you would like to exchange an item, please contact our customer support team before returning your order.
Email: info@lenoura.com
Please include:
Your order number
The product you would like to receive instead
To be eligible for an exchange, items must be:
Unused
Unworn and unwashed
Returned in their original packaging
Include all original tags, accessories, and inserts
Our customer support team will guide you through the exchange process.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@lenoura.com.
We will do our best to cancel your order before it enters the fulfillment process. Once an order has been processed or shipped, cancellation is no longer possible.
Refund Process
After we receive and inspect your returned item:
Your refund will be issued to the original payment method used during checkout.
Refunds are generally processed within 7 business days after approval.
Depending on your bank or payment provider, it may take additional time before the refund appears in your account.
No restocking fees are deducted from your refund.
Damaged, Incorrect, or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at info@lenoura.com.
Please include:
Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging (where applicable)
After reviewing your claim, we will offer an appropriate solution, which may include:
A free replacement product, or
A full refund
Return Requirements
To qualify for a return, your item must:
Be returned within 30 days of delivery;
Be unused, unworn, and unwashed;
Be returned in its original packaging;
Include all original tags, accessories, manuals, and inserts (where applicable).
Returns that do not meet these requirements may not be accepted.
How to Return an Item
Step 1 – Contact Us
Email info@lenoura.com and include:
Your order number
The reason for your return
Step 2 – Return Approval
Please wait for approval before sending your item back.
Returns sent without prior authorization may be refused.
Step 3 – Return Instructions
Once your return request has been approved, we will provide you with:
The correct return address
Return instructions
Any additional information required for your return
Step 4 – Ship Your Return
Please package your item carefully to avoid damage during transit.
We recommend using a tracked shipping service, as customers remain responsible for returned items until they have been received.
Contact Information
Super Patron B.V.
Trading as Lenoura
Het Hout 35
9723 LA Groningen
The Netherlands
Email: info@lenoura.com