Shipping Policy
Below you will find important information about how we process, ship, and deliver your order.
We offer free shipping on all orders unless stated otherwise during checkout.
Delivery Timeline
Order Cut-Off Time: Orders placed after 15:00 CET (Central European Time) will begin processing on the next business day.
Processing Time: Orders are processed within 1–3 business days (Monday–Friday).
Transit Time: Once shipped, delivery typically takes 4–6 business days (Monday–Friday).
Estimated Delivery Time: Most orders arrive within 5–9 business days from the date the order is placed.
Please note that delivery times are estimates and may vary depending on your location and external circumstances.
Order Confirmation & Tracking
After placing your order, you will receive:
An order confirmation email.
A shipping confirmation email containing your tracking number and a tracking link once your order has been dispatched.
You can use the tracking information to monitor your shipment at any time.
Delivery Delays
Although we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
High order volumes
Public holidays
Severe weather conditions
Customs procedures
Carrier delays or other unforeseen circumstances
If your order has not arrived within the estimated delivery period, we kindly ask that you allow an additional 3 business days.
If your package still has not arrived after this period, please contact us at info@lenoura.com, and our customer support team will be happy to assist you.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@lenoura.com.
We will make every effort to accommodate your request. However, once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.
Damaged, Incorrect, or Defective Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly at info@lenoura.com and include:
Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging (if applicable)
Once we have reviewed your claim, we will offer an appropriate solution, which may include a free replacement or a full refund, depending on the circumstances.