Frequently Asked Questions
How long does delivery take?
How long does delivery take?
Orders are processed within 1–3 business days. Delivery usually takes 4–6 business days within the UK. Once your order has been dispatched, you'll receive a tracking email.
Can I return or exchange my order?
Can I return or exchange my order?
Yes. We offer a 30-day return and exchange policy. Items must be returned in their original condition. Please visit our Returns Policy for full details.
How can I track my order?
How can I track my order?
Once your order has been shipped, we'll send you a confirmation email containing your tracking information. You can use this to follow your parcel's journey.
How do I choose the right size?
How do I choose the right size?
Please refer to our Size Guide on each product page before placing your order. If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment options available at checkout. All payments are processed through encrypted, secure payment gateways.
Can I change or cancel my order?
Can I change or cancel my order?
If your order hasn't been processed yet, we'll do our best to make changes or cancel it. Please contact our customer support as soon as possible after placing your order.
How can I contact Lenoura?
How can I contact Lenoura?
Our customer support team is available Monday–Friday, 8:00 AM–10:00 PM (GMT). Simply visit our Contact Us page, and we'll be happy to assist you.